Frequently Asked Questions
Are your jewellery pieces hypoallergenic?
Yes, most of our jewellery pieces are made using skin-friendly materials such as alloy, brass, stainless steel, and high-quality plating. They are generally safe for sensitive skin. If you have extremely sensitive skin, we recommend checking product details before purchase.
Will the polish or color of the jewellery fade over time?
All plated jewellery may experience slight fading with time, depending on care and usage. To extend life, avoid contact with water, perfume, sweat, and store in airtight packaging when not in use.
Is your jewellery water-resistant or waterproof?
Our jewellery is not waterproof. Please avoid wearing it while bathing, swimming, or exercising to maintain shine and durability.
How should I care for and store my jewellery?
Keep jewellery away from moisture, perfume, lotions & sprays
Wipe gently with a soft cloth after use
Store in an airtight pouch or box separately to prevent scratches
What materials do you use?
We use premium materials such as brass, alloy, stainless steel, cubic zirconia (CZ), AD stones, pearls, Kundan, and high-quality gold or silver plating. Each product description lists specific materials used.
Do you offer customization?
Yes! Selected items can be customised for bridal, party, or gifting purposes. Kindly contact our support team for customization requests.
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and wallet payments. Cash on Delivery may be available depending on your location.
How long does shipping take?
Orders are typically processed within 24–48 hours and delivered in:
Metro cities: 3–5 business days
Others: 5–8 business days
Delivery timelines may vary due to location or courier delays.
Can I return or exchange a product?
Yes, we offer returns and exchanges for damaged, incorrect, or defective products received. For hygiene reasons, earrings cannot be returned unless damaged. Please raise a request within 48 hours of delivery.
How do I track my order?
Once your order ships, you will receive a tracking link via SMS and email. You can check your order status anytime using the link provided.
Do you ship internationally?
Yes, we provide international shipping to many countries. Shipping charges are calculated at checkout
Do you offer gift packaging?
Absolutely! Beautiful gift packaging is available; simply select the gift-wrap option at checkout or contact our team.
